Philema Hospitality Management

9 Esplanade Road, Newquay, TR7 1PS

Careers   |   Privacy Policy  

  • LinkedIn Basic Black
  • Black Twitter Icon
TRAINEE OPERATIONS MANAGER


The three hotels are all different, every day is different…
 

We want you to support building a service led team that can deliver on all fronts to the guests and create a team that is motivated and driven to not only succeed but surpass even what the guest could dream of.

Do you want the challenge??
 

About us:

As a group of hotels, we are very diverse & forward thinking in our delivery of exceptional service that meet our guests standards and more.

 

Boringdon Hall Hotel is a 5* country manor house hotel in Devon where luxury and style come together with the drama of Elizabethan architecture. Imposing stone towers, secret archways and curious arrow slits hint at the hotel’s rich history. The fine dining restaurant led by Head Chef, Scott Paton, lavish four-poster suites and idyllic location on the edge of Dartmoor make this a jewel in our crown.

 

The Esplanade Hotel is a picturesque and contemporary hotel overlooking Fistral Beach in Newquay, The Esplanade is a special place where the whole family can kick back and relax together. Genuinely welcoming, The Esplanade Hotel is more than just a place to sleep - it's a place where guests can enjoy quality family holidays on the North Cornwall coast, splashing about in the heated indoor pool and dining together in the informal family-friendly restaurant. 

 

Fistral Beach Hotel and Spa in Newquay is a lifestyle boutique hotel with coastal chic by the bucket load.  Consistently Rated as Number one hotel in Newquay on TripAdvisor. The contemporary hotel has 71  rooms and suites, a spa, a lounge bar and Dune Restaurant. The hotel’s ocean views are the ultimate backdrop for wild Cornish adventures, coastal getaways and romantic beach weddings in Cornwall. 
 

Responsibilities include:

You will be required to work across all 3 hotels in your working week

Ensure the operational performance of the areas listed below to ensure the financial performance targets are hit & to ensure the guests receive 5-star service.

  • Reception/Reservations

  • Front of House and Rooms

  • Food and Beverage

  • Housekeeping

  • Spa Operations

  • Maintenance

  • Kitchen

  • Co-Ordination of departments 

 

Main Duties:

 

  • To ensure all our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us.

  • To assist the Operations Manager & General Manager in the day to day running of a busy hotel

  • To ensure all complaints are minimised and handled professionally as in accordance with Hotel Policy

  • To supervise, motivate, train and recruit the team in line with company objectives and policies

  • To coordinate hotel departments.

  • To participate in management meetings and hold regular team meetings with all staff members.

  • Any other duties as required.

 

Who we are:

We are a family owned, forward thinking company comprising of The Fistral Beach Hotel and Spa, The Esplanade Hotel and Boringdon Hall Hotel, we recognise that our team members are as different as our hotels and value the creativity and personality that you can bring to your role.
 

Personal Development:

 You will engage on a 15 month training program within the role, supported internally by an appointed mentor from our leadership team, whilst having the opportunity to gain a Level 4 qualification in management if you so desire.
 

Additional information:

Our hotels are open 365 days a year, 24 hours a day and shifts may vary. We will require you to be flexible and able to work a variety of shifts and over holiday periods. Holiday will not be permitted between July and August, Bank Holidays and over the Christmas and New Year Period. You will be required to wear a uniform and be well presented at all times, your personal presentation is a key responsibility.

If you would like more information regarding the Trainee Operations Manager position, please email training@philemahospitalitymanagement.co.uk

TRAINEE MANAGER PROGRAMME - 12 Month Programme

 

We aim to provide our guests with a friendly, personalised experience that will leave a lasting impression. You must be a strong team player, well presented and can remain calm under pressure. Attention to detail and the ability to forward think are strong attributes

 

A hotel management trainee has to work in close association with different departments in a hotel and assist them in their daily routine operations. A trainee is required to understand the overall operations of the hotel while specializing in one or two areas. Hotel management trainees may have to work closely with front desk managers, general managers, bar and restaurant managers, housekeeping department, and learn from them. 

 

We use a 12 Month Programme where you will be required to work in all departments throughout all hotels, you will progress through the levels during these months and will have constant objectives that you will be working towards. A Mentor will be working with you during your training to provide support.

 

If you would like more information regarding the Trainee Manager programme, please email laura@philemahospitalitymanagement.co.uk